At Cinystore, we strive to provide a seamless and effective experience for our users. However, if for any reason you are not satisfied with your subscription or service, we offer the following refund policy:
Cinystore.com reserves the exclusive right to suspend, refuse, terminate or cancel any transaction/order/use of the website or any service if it believes, in its sole and absolute discretion that you have breached any of the Terms. Cinystore.com may delete any content or other materials relating to your use of the service and Cinystore.com will have no liability to you or any third party for doing so. You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever.
- If you see charges on your credit/debit card for purchases made on Cinystore.com, but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven't placed the order. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Cinystore.com to begin an investigation and initiate your refund, if eligible.
Refund requests are typically processed and credited within 7 to 14 business days after submission. Refunds will be issued through the same payment method used during the original transaction (e.g., credit card, PayPal). The exact timing of the refund may depend on the payment method and processing times from your payment provider.
If you have any questions about our refund policy or wish to initiate a refund request, please reach out to our customer support team at admin@cinystore.com. We are committed to resolving.